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New New ITIL-4-Foundation Dumps 100% Pass | High Pass-Rate ITIL-4-Foundation: ITIL 4 Foundation Exam 100% Pass

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ITIL 4 Foundation certification exam is ideal for individuals who are starting their career in IT service management or for those who want to upgrade their existing ITIL knowledge and skills. ITIL 4 Foundation Exam certification exam covers a range of topics, including service management concepts, the ITIL service value system, service value chain activities, and ITIL practices. ITIL 4 Foundation Exam certification exam is intended to validate the candidate's knowledge and understanding of IT service management practices and their ability to apply them in real-world scenarios. By obtaining the ITIL 4 Foundation certification, professionals can demonstrate their commitment to their profession and enhance their career prospects by opening up opportunities for higher-level ITIL certifications.

ITIL 4 Foundation Exam covers a range of topics, including the ITIL service value system, the four dimensions of service management, the ITIL service value chain, and ITIL practices. ITIL-4-Foundation Exam consists of 40 multiple-choice questions and has a duration of 60 minutes. To pass the exam, candidates must score at least 65% or higher, which means they must correctly answer at least 26 out of 40 questions.

ITIL 4 Foundation certification exam is designed for professionals who are involved in IT service management activities such as IT managers, service desk managers, IT project managers, and IT consultants. ITIL 4 Foundation Exam certification is also suitable for professionals who are responsible for delivering and supporting IT services such as service desk agents, IT support staff, and IT specialists. ITIL 4 Foundation Exam certification is not limited to IT professionals and is also beneficial for business professionals who work closely with IT teams.

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ITIL 4 Foundation Exam Sample Questions (Q167-Q172):

NEW QUESTION # 167
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

A. Service level management
B. Service request management
C. Supplier Management
D. Service desk

Answer: B

Explanation:
Explanation
In order to be aligned to customer outcomes and expectations, SLM requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers:
Engagement is needed to understand and confirm the actual ongoing needs and requirements of customers, not simply what is interpreted by the service provider or has been agreed several years before. ITIL4 refers to value as being co-created, since it needs the input and validation of customers.
Listening is important as a relationship-building and trust-building activity, to show customers that they are valued and understood. This helps to move the provider away from always being in 'solution mode' and to build new, more constructive partnerships. Each customer is unique, and the service provider must not have a one-size-fits-all approach.
The activities of engaging and listening provide a great opportunity to build improved relationships and to focus on what really needs to be delivered. They also give service delivery staff an experience-based understanding of the day-to-day work that is done with their technology, enabling them to deliver a more business-focused service. When the customer is engaged and listened to, they feel valued and their perception of the service and service management activities improves.
https://www.bmc.com/blogs/itil-service-level-management/

NEW QUESTION # 168
Which is an activity in the 'Problem control' phase of problem management?

A. Documenting the steps in workaround
B. Implementing a technical fix to resolve an issue
C. Reviewing incident records to identity trends
D. Re-assessing a known error to manage the ongoing impact.

Answer: A

Explanation:
Problem Control. Problem control activities include problem analysis and documenting workarounds and known errors.
Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and service management.
https://www.bmc.com/blogs/itil-problem-management/#:~:text=2.,probability%20and%20impact%20to%20services.

NEW QUESTION # 169
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A. Problem analysis
B. Problem identification
C. Problem control
D. Error control

Answer: D

Explanation:
Explanation
Error control also regularly re-assesses the status of known errors that have not been resolved, taking account of the overall impact on customers and/or service availability, and the cost of permanent resolutions, and effectiveness of workarounds
https://www.bmc.com/blogs/itil-problem-management/#:~:text=Error%20control%20also%20regularly%20re,re

NEW QUESTION # 170
Which value chain activity is concerned with the availability of service components?

A. Obtain/build
B. Deliver and support
C. Plan
D. Design and transition

Answer: A

Explanation:
The Obtain/Build activity is responsible for ensuring that all service components are available when and where needed, and that they meet the agreed specifications.
https://www.beyond20.com/blog/what-is-the-itil-4-service-value-chain/#:~:text=The%20Obtain%2FBuild%
20activity%20is,they%20meet%20the%20agreed%20specifications.

NEW QUESTION # 171
Which TWO are important aspects of the 'service request management' practice?
1.Standardization and automation
2.Providing a variety of channels for access
3.Establishing a shared view of targets
4.Policies for approvals

A. 1 and 4
B. 1 and 2
C. 3 and 4
D. 2 and 3

Answer: A

Explanation:
Reference: https://www.bmc.com/blogs/itil-service-request-management/

NEW QUESTION # 172
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